Cancellation & Refund Policy

1. Non-Refundable Reservations

Our Non-Refundable Rate is a special discounted rate offered in exchange for full payment at the time of booking.

By expressly accepting this rate and completing payment, guests acknowledge that confirmed reservations are non-refundable in the event of guest-initiated cancellation, except where applicable law requires otherwise.

These conditions apply only to reservations expressly booked under the Non-Refundable Rate.

2. Payment Conditions

Full payment is required at booking for the Non-Refundable Rate. Confirmation is issued after successful completion of the payment and booking processes. The total price and applicable charges must be disclosed before payment.

3. Cancellations, No-Shows & Early Departures

Guest-initiated cancellations, failure to arrive, early departures, and unused nights do not ordinarily qualify for refunds under the agreed Non-Refundable Rate, subject to mandatory legal rights and exceptions.

4. Reservation Modifications

Requests to change booking dates or details may be considered individually, subject to availability and written approval. Changes are not guaranteed and may involve additional charges.

5. Exceptional Circumstances

Unavoidable and extraordinary circumstances, and other situations giving rise to mandatory legal rights, will be assessed in accordance with Greek law.

Personal emergencies, transport disruptions, and changes of plans do not automatically entitle guests to refunds.

6. Cancellations by Nightingale

If we cannot provide the confirmed accommodation, we will comply with applicable Greek law, including appropriate alternative accommodation, refunds, or other remedies where legally required.

7. Third-Party Reservations

Bookings through Airbnb, Booking.com, and other platforms are subject to the terms accepted through those platforms. This policy governs direct bookings made under the designated Non-Refundable Rate.

8. Assistance & Contact

Guests may contact Nightingale The Collection through the website for cancellation requests, modification requests, or assistance. They should include their reservation reference, name, and arrival date.

9. Applicable Law

This policy is governed by applicable Greek law. Nothing in this policy limits mandatory consumer rights or legal remedies.